Among the many etiquette skills presented in our seminars, the one I enjoy sharing most is one of the simplest. It’s the Sandwich Technique; a tool managers use when they have to deliver unpleasant news, resolve a conflict, address a troubling situation or make a constructive complaint.
It’s easy and effective. Compliments and positive statements “sandwich” each side of the unpleasant news, thus making it easier to digest.
Follow these tips for best results:
- Begin the conversation with a genuine compliment and positive statement about the person in a non-judgmental, calm, and congenial tone of voice.
- When moving into the meat of the matter, use transition words such as regrettably, unfortunately, or however. Be specific. It’s best to state no more than two items to improve. This is not the time to air your laundry list of gripes.
- Remain calm throughout and speak in a low and even tone of voice. State the facts and don’t get emotional.
- Maintain an open and inviting body language. You don’t want to appear closed off, with your arms or hands folded.
- When an apology is warranted, don’t skirt it. Say “I’m sorry” or “I apologize” and show sincere regret as described in last month’s tip… [click here.] https://www.advancedetiquette.com/2012/09/saying-im-sorry-and-meaning-it/
- Suggest specific ways to resolve the matter so the two of you can move forward.
- End with positive and encouraging statements that will help renew the relationship and allow everyone involved to feel good about the conversation that just took place.
- Follow up a few days later to see how the person felt about the conversation and confirm all is resolved or if further discussion is needed.
Its application is infinite. Use the Sandwich Technique to:
- Give feedback to employees, supervisors, and co-workers
- Resolve personal situations with family members, relatives, friends, and neighbors
- Express your complaints to vendors, suppliers, store personnel and the general public
If you practice this technique and make it a part of your life, you will be on the path to good leadership. You will be someone who cares about maintaining a relationship whenever an adverse situation arises. We all have conflicts in our lives. What’s important is how we handle them. The Sandwich Technique lets you build and maintain relationships without tearing down friendships or professional relationships. I hope you try it soon.
Question: Let’s us hear from you if you have any examples of how the Sandwich Technique has help you in your daily life.
If some one wants to be updated with most recent technologies then he must be visit this website and be up to date everyday.
Simply wish to say your article is as amazing. The clarity on your submit is simply cool and i
could think you are knowledgeable in this subject.
Well along with your permission allow me to snatch your feed to keep updated with approaching post.
Thanks one million and please keep up the enjoyable work.
Great web site you’ve got here.. It’s difficult to find high-quality writing like
yours these days. I seriously appreciate people like you! Take care!!
This paragraph is actually a good one it assists new internet visitors, who are wishing for blogging.
Hello there, just became aware of your blog through Google and found that it’s truly informative. I’m going to watch out for others. I will be grateful if you continue this in future. Numerous people will be benefited from your writing. Cheers!
Hey There. I found your blog using msn. This is a really well written article.
I’ll make sure to bookmark it and return to read more of your useful information. Thanks for the post. I will certainly comeback.
Hello there! This is my first visit to your blog! We are a group of volunteers and starting a new project in a community in the same niche. Your blog provided us valuable information to work on. You have done a extraordinary job!
Great post. I was checking constantly this blog and I’m impressed!
Extremely useful info specifically the last part 🙂 I care for such info a lot.
I was seeking this particular info for a very long time.
Thank you and good luck.
Hi there all, here every person is sharing these kinds
of know-how, therefore it’s nice to read this blog,
and I used to pay a quick visit this web site daily.
This is very valuable post , thank you for sharing it.